Troubleshooting

The page loads partway scrolled down

Why it can happen and how to report if it recurs.

My logo isn't updating on the front-end

Cache clearing and revalidation.

My theme color isn't propagating

CSS variable refresh and where it's used.

A patron is on the wrong library

Cleanup steps for multi-library accounts.

A cover won't upload

Storage bucket permissions, file size, and MIME types.

A signup email never arrived

Resend dashboard checks, spam folder, and resending the invite.

Trial expired but I'm still in trial

Cron timing explained.

Stripe checkout shows the wrong price

Env-var mismatch and switching between test and live mode.

The back office sidebar is missing items

Access matrix overrides and role differences.

"Wrong library" error on login

How multi-tenant account routing works.