Update your card or billing details

Using the Stripe Customer Portal.

Update your payment method, billing address, or other Stripe-managed details through the Customer Portal.

Where

Settings → Billing → Manage subscription (or "Manage payment")

This opens the Stripe Customer Portal — a Stripe-hosted page where you can manage everything billing-related.

What you can do in the Portal

  • Add a new card
  • Remove an old card
  • Set a different card as default
  • Update your billing address
  • Update your billing email (where invoices and receipts go)
  • View past invoices and receipts
  • Change plans
  • Cancel subscription

Updating just the card

  • Manage subscription → Payment methods
  • Click "Add payment method" → enter new card
  • Set the new card as default
  • Optionally remove the old card

The new card takes effect immediately. Your next invoice charges to the new default.

Failed payment recovery

If a charge fails (expired card, insufficient funds), Stripe automatically retries on a smart schedule (3 attempts over 7-14 days). Each failure triggers a "payment failed" email to your billing address with a one-click "Update payment method" link.

When does my card get charged?

  • Monthly plans: same day each month as your original signup
  • Annual plans: same day each year as your original signup or plan change
  • Plan changes mid-cycle: charged immediately for the prorated difference
Still stuck? Email hello@tryshelfwise.comand we'll get back within one business day.