Reading your invoice

Your Stripe invoice breaks down everything you're paying for. Here's how to read it.

Header

• Invoice number — Unique ID for your records
• Date of issue — When the invoice was generated
• Date due — When payment was attempted (usually same as issue date for auto-charged subscriptions)
• Billing address — From your Stripe Customer Portal

Line items

A typical monthly invoice has one line:

• "Shelfwise Community" or "Shelfwise Starter" — $19 or $49
• Coverage period (e.g., "Jul 1 - Jul 31")

If you switched plans mid-month, you'll see:

• Prorated credit for the unused portion of the old plan
• Prorated charge for the new plan
• The two often net out near the difference between the plans' monthly prices

Discounts

If you applied a promo code or have an annual discount, it shows as a separate line with a negative amount.

Tax

If we're required to collect tax (US states with digital service tax, EU VAT for B2C, etc.), it shows as a separate line:

• "Sales tax (X%)" — for US states
• "VAT (X%)" — for EU/UK customers

For B2B customers with a VAT ID on file, no VAT is charged (reverse charge).

Total and payment

• Subtotal — Sum of all line items minus discounts
• Tax — If applicable
• Total — What you actually paid
• Payment method — Card type and last 4 digits
• Status — Paid, pending, or failed

Questions

If a line item doesn't make sense, email hello@tryshelfwise.com with the invoice number. We can walk through it line by line.