Return a book
Single return, batch return, and what to do when there's a waiting hold.
Process returned books at the staff desk.
Where
Front office → Returns
Single return
- Scan the book barcode
- Loan is closed and the copy is available again
- If a patron is waiting (waitlist), their hold becomes "Ready" and they're notified
Batch return
For a stack of returned books:
- Returns → Batch mode
- Scan each barcode in sequence
- All loans close at once
- You see a summary list
Returning the wrong book
If you accidentally returned the wrong book:
- Find the loan in Loans → search by patron or barcode
- Click "Undo return" within 24 hours
After 24 hours, you'll need to manually re-check-out the book.
Damaged or lost on return
If a returned book is damaged:
- Process the return normally
- Then open the copy and mark its condition (Damaged or set to Lost)
- See "Lost or damaged copies"
Holds picked up
When a hold becomes "Ready":
- The patron gets an email immediately
- They have 7 days to pick up (default)
- After 7 days, the hold expires and the next person is notified
Receipts
A return receipt is optional. Configure in Settings → Receipts. Most libraries don't print one (they just hand the book back to the patron).
Still stuck? Email hello@tryshelfwise.comand we'll get back within one business day.