Hold expirations

A "Ready" hold expires after a certain number of days if the patron doesn't pick up.

Default

7 days from the day the hold becomes Ready.

How it works

• When a copy becomes available, the system picks the first patron in the waitlist
• Their hold is marked "Ready" and they're emailed
• A 7-day countdown starts
• If they pick up the book in 7 days, the hold is fulfilled (becomes a loan)
• If they don't, the hold expires and moves to the next person

Email reminders

• Email 1: When the hold becomes Ready
• Email 2: Reminder 2 days before expiration (configurable)
• Email 3: Notification that the hold expired (sent after expiration)

Configuring

Settings → Loan Policies → Hold expiration → enter days (default 7)

Patron picked up after expiration

If a patron arrives to pick up a book that has expired:

• The book may have been claimed by the next patron in line
• Or it may still be on the hold shelf — check the shelf
• If available, you can re-place the hold and check it out fresh

Stopping the countdown

The countdown stops the moment the book is checked out at the desk. Staff can manually fulfill a hold before the patron arrives (advance pickup) by marking the loan in Checkout.