Reset your password

Reset your password if you've forgotten it or want to change it.

Forgotten password

• On the sign-in page, click "Forgot password"
• Enter your email
• Check your inbox for a reset link
• Click the link → enter new password
• Sign in

Reset link

The reset link is valid for 1 hour. After that, request a new one.

From inside the portal

• Portal → Account settings → Change password
• Enter current password
• Enter new password
• Save

Password requirements

• Minimum 8 characters
• We recommend a mix of upper, lower, numbers, symbols
• No requirements beyond minimum length

Stuck without access

If you can't access the email associated with your account:

• Contact your library's admin (they can reset for you)
• Or email hello@tryshelfwise.com if you're a library admin yourself

Signed-out everywhere

After a password change, you're signed out on all devices and need to sign in again with the new password.