← All help categories

Account & Security

Sign-in flows, password resets, and multi-account routing.

Sign in with password vs magic link
Differences and when to use each.
Reset your password
From the login page or inside the portal.
Why my login isn't working on this subdomain
Tenant-scoped accounts and the "wrong library" error.
Add a new admin or librarian
The invite flow and what they receive.
Remove or downgrade a staff member
Steps and permission impact.
Two-factor authentication
Setting up and recovery codes (when available).