Running a self-checkout kiosk smoothly

Tips for a smooth self-checkout kiosk.

Hardware

• iPad or large Android tablet
• Wall mount or stand at counter height
• Optional barcode scanner

Set up the home screen

• yourlibrary.tryshelfwise.com/self-checkout
• Add to home screen
• Hide the address bar (iOS: Settings → Safari → Show Tab Bar → off)
• Lock to one app (Guided Access on iOS)

Identification options

• Library card scan (fastest)
• Name lookup (works if cards are lost)
• Email lookup (slower; only for tech-comfortable patrons)

Reduce friction

• Pre-print patron cards with barcodes
• Keep a tablet stylus chained to the kiosk
• Provide a small return basket beside the kiosk

Signage

• "Self-checkout — scan your card to get started"
• Clear instructions for what to do if it doesn't work
• A "Need help? Ring the bell" sign

Monitor occasionally

• Walk past the kiosk to make sure it's responsive
• Check for stuck transactions weekly
• Restart the tablet weekly (resets background apps)

Train your staff

• Show them how to override (admin sign-in)
• Show them how to clear a stuck session

Patron training

• 1-on-1 walkthrough for the first 5 patrons who use it
• They'll teach others